COVID-19 UPDATES: The Village at Incarnate Word monitors the situation closely, read about our policy here. READ MORE

COVID-19 Update | April 24, 2020

Dear Family Members and Friends of The Village:

I hope this update finds you safe and well.

Recently, Governor Abbot issued executive order GA 16 related to the reopening of select services. This has prompted several calls from families inquiring if visitation has been, or will be, allowed in the immediate future.

Unfortunately, the Governor’s order restricting visitation to retirement communities, as well as visitation restrictions enforced by The Centers for Medicaid and Medicare Services (CMS) and Texas Health and Human Services (HHS) remain in place. In fact, based on industry experts, we should expect that visitation to retirement communities will be one of the last restrictions that will be lifted. Our population is the most vulnerable to the virus so it may be sometime before we resume normal operations including allowing visitors.

On a positive note, our recent quarantine in independent living expired on April 19. Now that residents are free to leave their rooms, they are complying with the city’s ordinance requiring everyone to wear masks when in public areas which includes wearing a mask when out of their room. All Village employees are masked as well.

The rules restricting visitors, group activities, etc. have the potential to negatively impact the quality of life for our residents. In an effort to ensure that residents have some normalcy while recognizing the serious threat created by COVID-19, we have developed a reservation system so independent living residents who want to utilize the business center and the aquatic center may do so. For example, only two residents may use the pool at any given time. They must adhere to social distancing, use good hygiene, and Village personnel continues to disinfect areas used by residents. Activities in assisted living and extended care continue, again with adherence to social distancing, wearing masks, and the number of participants at any one activity is reduced. Residents in those care areas are also going outside for sunshine on pleasant days.

A few other items to note:

  • Many residents continue to participate in daily Mass via closed-circuit television. Our Mass time has been moved to 10:30 am as room service for lunch was occurring at the same time as the Mass before the time change.
  • Village employees are now receiving hazard pay in addition to their regular pay in recognition of the essential jobs they perform for our residents.
  • We recently had surveyors with Texas Health and Human Services (HHS) conduct targeted infection control surveys in our assisted living, memory care, and extended care areas. The purpose of the inspections was to ensure we have taken the needed steps to protect the health and safety of our residents and employees from the pandemic. The surveys went very well. No deficiencies were cited.
  • Resident Services and Development are coming up with creative activities to lighten the mood, such as “Show me your mask!” Photos will be posted on Facebook in the coming days.

As always, families are welcome to call the community and speak with me, Jeanette Eisenmenger, or Lynda Jennings with questions related to actions we have implemented. Thank you for your ongoing support and we pray that you and your family will remain safe during this trying time.

Kindest regards to all,

Paul Harrison

CEO